Judiking8 Privacy Policy – Malaysia Member Personal Data Protection

1. Introduction and Scope of This Policy

Judiking8 takes the privacy of our members very seriously. This Privacy Policy transparently explains how we collect, process, store and protect your personal data when you use the judiking8 online entertainment platform.

This policy applies to all registered members, visitors to the judiking8 website, and any individual who interacts with our platform through any channel — whether via web browser, mobile app, or our customer support channels.

We understand that your trust depends largely on how we handle the information you share with us. That is why we are committed to always acting with full transparency and respecting your privacy in every aspect of our operations.

2. Personal Data We Collect

Judiking8 only collects data that is strictly necessary for the stated purposes. The types of data we collect fall under the following categories:

2.1 Data You Provide Directly

• Full name as stated on identity card
• Date of birth for age verification
• Active mobile phone number
• Email address
• Bank account or digital wallet information for payment purposes
• Identity verification documents (MyKad, bank statements) in the context of KYC

2.2 Automatically Collected Data

• IP address and device information
• Platform usage data — pages visited, session duration, in-game actions
• Cookie and session tracking information
• Deposit and withdrawal transaction logs
• Customer support interaction records

3. How We Use Your Data

The data we collect is used solely for legitimate purposes directly related to the delivery of judiking8 services. The primary purposes of data use are as follows:

• Member account management — registration, secure login, password recovery and profile management.
• Financial transaction processing — deposit verification, withdrawal processing and transaction record keeping.
• KYC identity verification — to comply with legal obligations related to anti-money laundering and counter-terrorism financing.
• Platform security — to detect and prevent fraud, bot usage, unauthorised access and other illicit activities.
• Customer Support — to effectively handle enquiries, complaints and assistance requests.
• Service improvement — to analyse usage patterns and improve overall platform design, performance and user experience.
• Marketing communications — to send relevant promotional information and offers, subject to your consent.
• Legal compliance — to meet reporting and compliance requirements mandated by relevant authorities.

4. Legal Basis for Personal Data Processing

Judiking8 processes your personal data based on one or more of the following grounds in accordance with the Personal Data Protection Act 2010:

• Contract performance — processing required to provide the services you have registered for.
• Legal obligation — compliance with Malaysian laws including anti-money laundering (AML) and KYC requirements.
• Legitimate interest — platform security protection, fraud prevention and service improvement.
• Consent — for marketing communications and other optional purposes that require your specific consent.

5. Sharing Data with Third Parties

Judiking8 does not sell, rent or disclose your personal data to third parties for their own marketing purposes. However, there are certain situations where we may need to share your information:

• Payment service providers — to securely process deposit and withdrawal transactions.
• Game software providers — only to the extent necessary to deliver games to you.
• Government authorities — when required by Malaysian law or court order.
• Technical processing partners — companies that assist in the technical operations of the platform, bound by strict confidentiality agreements.

6. Data Security

Judiking8 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, disclosure, alteration or destruction:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Password hashing for secure password storage — your password is never stored in plain text.
• Two-factor authentication (2FA) available to all accounts as an additional layer of protection.
• Continuous security monitoring 24/7 to detect and respond to any suspicious activity.
• Strict access control ensuring that only authorised personnel can access sensitive member data.
• Regular security audits by independent parties to ensure protection systems are kept up to date.

7. Data Retention Period

Judiking8 retains your personal data for as long as necessary to fulfil the purpose of collection or as required by law. The following are general guidelines on retention periods:

• Active account data: For the duration of the active account period plus 5 years after account closure.
• Financial transaction records: Minimum 7 years in line with Malaysia's accounting legal requirements.
• Customer support communication logs: 2 years from the date of last interaction.
• Technical data and access logs: 12 months from the date of generation.

Once the retention period expires, your data will be securely deleted or permanently anonymised in accordance with established procedures.

8. Your Rights as a Member

As a judiking8 member and data subject under the Personal Data Protection Act 2010, you have the following rights:

9. Use of Cookies and Tracking Technologies

Judiking8 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device that help us recognise you on subsequent visits.

Types of Cookies We Use:

• Essential cookies — required for core platform functions such as login and session security. Cannot be disabled.
• Performance cookies — to gather information on how you use the platform and help us improve our services.
• Functional cookies — to remember your preferences such as language and display settings for a more personalised experience.
• Analytics cookies — helps us understand aggregate usage patterns for platform improvement purposes.

You can manage your cookie settings through your browser settings. However, disabling certain cookies may affect the functionality of the judiking8 platform.

10. Protection of Children

The judiking8 platform is exclusively for users aged 18 and above. We do not knowingly collect personal data from children or minors under the age of 18. If we discover that a child's data has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account.

If you believe a minor may have registered an account on our platform, please contact our customer support immediately for follow-up action.

11. Amendments to the Privacy Policy

Judiking8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. When material amendments are made, we will notify members via in-account notifications or through appropriate communication channels.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Continued use of the platform after changes are published constitutes acceptance of the updated policy.

12. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the judiking8 customer support team via live chat, available 24 hours a day, 7 days a week on our platform.

For official data rights requests (such as access, correction or deletion requests), please provide your account information along with a clear description of your request. We will endeavour to address each request within 30 business days.